Terms of Service

1. Agreement to Terms

By accessing or using the services provided by Extrapublic ("Company," "we," "our," or "us"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our services. These Terms apply to all visitors, users, and clients who access or use our services.

2. Services Description

Extrapublic provides web development and digital services, including but not limited to:

• Custom website design and development
• E-commerce platform development
• SaaS application development
• Booking and reservation systems
• Website maintenance and support
• UI/UX design services
• Web hosting and domain management

3. Client Responsibilities

As a client, you agree to:

• Provide accurate and complete information as required for the project
• Respond to requests for feedback and approvals in a timely manner
• Ensure that all content provided does not infringe on third-party rights
• Make payments according to the agreed-upon schedule
• Comply with all applicable laws and regulations
• Maintain the confidentiality of any login credentials provided

4. Project Process

4.1 Proposals and Agreements

All projects begin with a detailed proposal outlining scope, timeline, and pricing. Work commences only after written acceptance of the proposal and receipt of any required deposit.

4.2 Revisions

Unless otherwise specified, projects include a reasonable number of revision rounds as defined in your specific agreement. Additional revisions beyond the agreed scope may incur extra charges.

4.3 Timelines

We strive to meet all agreed-upon deadlines. However, timelines are dependent on timely client feedback and content delivery. Delays caused by client response times may result in adjusted project timelines.

5. Payment Terms

Payment terms are outlined in individual project proposals. Generally:

• A deposit (typically 30-50%) is required before work begins
• Milestone payments may be required for larger projects
• Final payment is due upon project completion and before final delivery
• Invoices are due within 14 days unless otherwise specified
• Late payments may incur additional fees and/or work stoppage

6. Intellectual Property

6.1 Client Ownership

Upon full payment, you own the final deliverables specifically created for your project, including custom designs and code.

6.2 Our Rights

We retain ownership of:

• Our proprietary tools, frameworks, and code libraries
• General knowledge and techniques developed
• Work-in-progress materials until full payment

6.3 Portfolio Rights

Unless otherwise agreed in writing, we reserve the right to display completed work in our portfolio and marketing materials.

7. Confidentiality

We treat all client information as confidential. We will not share your proprietary information with third parties without your consent, except as required by law. This obligation survives the termination of our business relationship.

8. Warranties and Disclaimers

We warrant that our services will be performed in a professional and workmanlike manner. However:

• We do not guarantee specific business results (traffic, sales, rankings)
• Third-party services and integrations are subject to their own terms
• We are not responsible for content provided by the client
• Websites may require updates due to browser or platform changes

9. Limitation of Liability

To the maximum extent permitted by law, our total liability for any claims arising from our services shall not exceed the amount paid by you for the specific service giving rise to the claim. We shall not be liable for any indirect, incidental, special, consequential, or punitive damages.

10. Termination

Either party may terminate a project under the following conditions:

• Mutual written agreement
• Material breach of these Terms (with 14 days to cure)
• Non-payment of invoices for over 30 days

Upon termination, you are responsible for payment for all work completed up to the termination date. Deposits are non-refundable unless otherwise agreed.

11. Indemnification

You agree to indemnify and hold harmless Extrapublic and its team from any claims, damages, or expenses (including legal fees) arising from your use of our services, your content, or your violation of these Terms.

12. Governing Law

These Terms shall be governed by and construed in accordance with applicable laws. Any disputes arising from these Terms or our services shall be resolved through good-faith negotiation, and if necessary, through binding arbitration.

13. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective upon posting to our website. Continued use of our services after changes constitutes acceptance of the modified Terms. For existing projects, the Terms in effect at the time of agreement shall apply.

14. Contact Information

For questions about these Terms of Service, please contact us: